Privacy Policy

1. Who We Are

Renova Practice is a nurse-led aesthetic clinic based in London, United Kingdom. We are the data controller for the personal information you provide to us through this website.

Contact:
Renova Practice
London, United Kingdom
Email: [email protected]
Telephone: +44 7777 115 175

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: your name.
• Contact data: email address and telephone number.
• Enquiry data: the content of messages you send us via our contact or booking forms, which may include information about your health or aesthetic concerns.
• Technical data: IP address, browser type, and pages visited, collected automatically when you use our website.

We do not collect payment card details directly. Any payments are processed by our third-party booking provider.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and consultation requests.
• To manage your appointments and provide our aesthetic services.
• To send you appointment confirmations and relevant clinical information.
• To comply with our legal and regulatory obligations as a healthcare provider.
• To improve our website and services.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent: where you have actively submitted a contact or booking form.
• Legitimate interests: to respond to enquiries and improve our services.
• Legal obligation: where we are required to retain records as a regulated healthcare provider.
• Vital interests / healthcare: where processing health-related data is necessary to provide treatment.

5. Special Category Data

As an aesthetic healthcare provider, we may process special category data relating to your health. We do so only where necessary to provide the services you have requested, and we handle such data with the highest level of care and confidentiality in accordance with UK GDPR Article 9.

6. How We Share Your Data

We do not sell your personal data. We may share it with:

• Our booking platform provider (Aesthetic Nurse Software) to manage appointments.
• Our website hosting provider (GoDaddy) for the operation of this website.
• Regulatory bodies such as the NMC, where we are legally required to do so.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Clinical records are retained in accordance with NHS and NMC guidance (typically a minimum of 8 years for adult patients). Contact enquiries not resulting in treatment are deleted after 12 months.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (the "right to be forgotten"), subject to legal obligations.
• Restrict or object to processing in certain circumstances.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

This website may use essential cookies required for its operation. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and seek your consent where required.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and form submissions are handled securely.

11. Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.